Terms & Policies

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Terms & Policies

Terms & Policies | Westown Movies

Ticket Refund

All tickets can be refunded for any reason up to 20 minutes before your showtime.

Online Purchases: Log into your account > My Profile > Tickets > Click Return. An email confirmation will be sent shortly after, and your tickets will be removed from your account.

On-Site Purchases: Please ask a manager to assist with a refund. Please have your ticket(s) with you.

e-Gift Cards
  • An e-Gift Card is redeemable for food, beverage, and tickets.
  • There is no expiration date.
  • It cannot be redeemed for cash. It is not a credit/debit card and has no implied warranties.
  • If lost or stolen, it cannot be replaced.
  • Use of this card constitutes acceptance of these terms and conditions, which are governed by the state where it was purchased. Terms may be subject to change at any time.
Prohibited Items
  • No outside food or drink is permitted.
  • No large bags or backpacks are permitted. Management reserves the right to check all bags.
  • No weapons of any sort are allowed on our property or in the theater.
  • No obscene or offensive attire will be permitted, including overly revealing clothing. Management has complete discretion to determine what is appropriate.
  • Use of any audio or video recording devices, including mobile phones, in the theater is strictly prohibited and illegal.
ADA Seating

All of our theaters are handicap accessible.

Guests attending our theater in a professional caregiver role for a patron with disabilities may be given a companion pass by management. Valid ID may be required.

Handicap seating is available on a first-come, first-served basis.

R-Rated Movies

Patrons presenting tickets to an R-rated movie are subject to ID verification.

If you are under 17 and wish to attend an R-rated movie, we require that you are accompanied by a parent or legal guardian who is at least 21 years old.

After-Hours Policy

Effective 10/21/22, after 6:00 PM on Fridays and Saturdays, all patrons under the age of 17 must be accompanied by a parent or legal guardian. No exceptions.

Your Safety is Our Priority

Video surveillance is in use throughout the theater premises.

Disruption of any movie for any reason will be cause for ejection from the theater without a refund. This includes, but is not limited to: offensive/loud language, gestures, crying infants, throwing items, and using mobile phones.

Any behavior that is perceived to be threatening or intimidating will also result in immediate ejection from the theater without a refund.

Milford Movies 9